Problem with an order
Message the seller first. If that doesn't sort it out, open a dispute here: it goes to the seller with their own returns and refunds policy quoted. A paid card order the seller never ships is refunded in full automatically after 30 days. FuzzSwap can't reverse a crypto payment, and it steps in on fraud, abuse or Terms violations.
Open this from the order.
Go to your dashboard, find the order and choose “Problem with this order”. Message the seller first: most problems are settled that way.
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